“I know what I have given you. I do not know what you have received.” – Antonio Porchia
We say or write with certain assumptions and hope the other person will also understand the message as intended. Often, it does not happen that way and the result is a communication disaster.
Take the case of Bill Jones who called in a plumber to fix a faucet on the first floor of his apartment. As he and his wife were coming downstairs they met the plumber coming up.
Bill said:”Before I go downstairs I would like to acquaint you with the cause of the trouble.”
The plumber politely removed his hat and murmured:”Pleased to meet you ma’am.”
What YOU HAVE RECEIVED is much more important in communication